Description

JOB SUMMARY

The Patient Support Specialist is responsible for responding to patient inquiries related to insurance benefits, patient responsibility, eligibility, claims, and payment plans in a confidential and professional manner. This role ensures timely communication, accurate documentation, and effective issue resolution while supporting overall patient satisfaction and billing operations.

JOB RESPONSIBILITIES

Respond to patient inquiries via phone, email, and written communication regarding insurance benefits, provider contracts, eligibility, claims, and financial responsibilities
Resolve patient concerns and complaints promptly and professionally
Establish and manage patient payment plans when requested
Document all interactions in the electronic health record system with clear and thorough notes
Work assigned patient cases and inquiries within the system
Respond to all patient calls or requests within the required timeframe
Research and analyze data to identify operational or customer service challenges and report trends to management
Provide requested information to patients, including those who may be upset or frustrated
Assist with additional billing and collections tasks as needed

Requirements

JOB REQUIREMENTS

High school diploma or GED required
Previous experience in medical billing or a related field preferred
Proficiency with electronic health records and billing software preferred
Experience with Athena is preferred