Description

We’re looking for a reliable, customer-focused Remote Customer Service Representative to join our team. In this role, you’ll be the front line of our customer experience—responding to inquiries, resolving issues, and ensuring every customer interaction is positive, professional, and efficient. If you enjoy helping people, solving problems, and working independently in a remote environment, this role is for you.

 Key Responsibilities

  Respond to customer inquiries via phone, email, chat, and/or social media in a timely and professional manner
  Resolve customer issues, complaints, and questions with empathy and accuracy
  Provide product, service, and account information clearly and confidently
  Document customer interactions, feedback, and resolutions in CRM systems
  Escalate complex or unresolved issues to appropriate teams when necessary
  Follow company policies, procedures, and quality standards
  Maintain a high level of customer satisfaction and retention
  Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
  Stay up to date on products, services, promotions, and process changes
  Collaborate with team members and supervisors in a remote setting

 Skills & Competencies

  Customer-first mindset
  Active listening and empathy
  Attention to detail
  Adaptability in a fast-paced environment
  Professionalism and patience
  Strong written grammar and typing skills

Work Schedule
  Flexible  schedule
  May include evenings, weekends

Compensation & Benefits
  Competitive hourly wage or salary
  Performance bonuses or incentives
  Paid training
  Health, dental, and vision insurance
  Paid time off and holidays
  Opportunities for growth and advancement
  Remote work flexibility

Equal Opportunity Statement

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.

Requirements

Required Qualifications

  High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

  1+ year of customer service experience (call center, retail, or remote experience preferred)

  Strong verbal and written communication skills

  Excellent problem-solving and conflict-resolution abilities

  Ability to multitask, prioritize, and manage time effectively

  Comfortable using computers, CRM tools, and communication platforms

  Reliable high-speed internet connection and a quiet home workspace

  Ability to work independently with minimal supervision