Description

Mission

JPMorganChase Global Security is expanding its use of AI-enabled capabilities to strengthen security operations and risk management across the firm. In this role, you will support the Product Manager and work across functions to connect user needs, risk considerations, and technical constraints, translating strategic priorities into practical product delivery in a complex, regulated environment. You will help shape the playbook, not just inherit it.

Beyond delivery, this role carries a responsibility to build the human foundation that makes AI successful. That means educating rather than just informing, partnering rather than just coordinating, and shaping how the organization thinks about AI with the same intentionality applied to the product roadmap. The ideal candidate is equally comfortable running a capability demo for a skeptical operations team as they are writing acceptance criteria with an engineering squad. They lead through credibility and conviction, able to bring along engineers, operators, and stakeholders who may not always share the same priorities or risk tolerance.

We are looking for someone who sees AI not as a feature to ship, but as a capability to grow across the platform, the team, and the organization. That takes intellectual curiosity, a genuine comfort with iteration, and the ability to help others build confidence in rapidly evolving technology.

Job Responsibilities

• Support the Product Manager in taking AI capabilities from concept to production, which includes identifying new product opportunities through user research, discovery, journey mapping, market analysis, and ensuring roadmap recommendations reflect both customer needs and broader market trends.
• Set delivery standards by translating platform initiatives into clear user stories (acceptance criteria, sequencing, dependencies) and supporting alignment with other Product Delivery Managers.
• Support the delivery lifecycle with strong release discipline, ensuring responsible AI guardrails are in place, including data readiness, evaluation gates, deployment and rollback plans, production monitoring, and incident management.
• Coordinate delivery of core platform artifacts (architecture, integrations, MLOps foundations, UX standards) with Technology teams.
• Support release decisions through UAT, outcome verification, and defect triage, backed by clear metrics, thorough documentation, and regular stakeholder updates
• Build AI literacy across Global Security through practical enablement (onboarding guides, explainer sessions, hands-on demos) that helps operations teams use and critically assess AI outputs.
• Foster a culture of experimentation by encouraging iteration, sharing lessons learned, and creating space for teams to engage critically with new capabilities.

Required Qualifications, Capabilities and Skills

• 3+ years of experience or equivalent expertise in product management or technical project delivery.
• Hands-on experience with applied AI products, including GenAI, NLP, and automation.
• Proficiency across the full product lifecycle, with hands-on experience in Agile/Scrum and SAFe, including backlog management, sprint planning, and working knowledge of Jira and Confluence.
• Experience driving adoption through change management, enablement, and post-launch measurement.
• Ability to translate complex technical concepts into clear, actionable requirements for non-technical stakeholders, including operations leaders and executive management, and to influence priorities across teams without direct authority.
• Strong foundation in data analytics, with the ability to interpret and communicate data-driven insights.

Preferred Qualifications, Capabilities and Skills

• Experience delivering AI products in complex, regulated environments, balancing risk, data governance, and audit needs with speed.
• Experience supporting AI/ML-enabled products through deployment, production monitoring, and iterative improvement.
• Knowledge of AI evaluation methods, prompt design, and responsible release practices.
• Working knowledge of modern data platforms, APIs, and cloud environments such as Databricks, Snowflake, AWS, or Azure.
• Proficiency in SQL and Python, with hands-on experience in BI and analytics tools such as Qlik, Tableau, Sigma, Power BI, ThoughtSpot, and Databricks, as well as workflow, case management, and automation platforms such as Pega, ServiceNow, UiPath, and Microsoft Power Automate.
• Background in security, analytics, or data-intensive operational environments is a strong plus.
• Bachelor's degree in computer science, data science, engineering, or equivalent practical experience - demonstrated delivery and domain impact are valued over a specific degree path.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

\n Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.\n
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\n The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.\n