welcoming & assisting clients, VIPs & visitors. Manage desk ops (check-in/out, res., guest inquiries). Coord. guest logistics (sched., transp., event svcs). Handle feedback, complaints & reqs promptly & effectively. customer svc. Bkgrd & 3 yrs of direct customer svc. Position interacting w/ customers or clients in a prof. setting. Must demonst. Or have evidence they have handled complaints effectively to resolving issues.